Refund policy

Return & Refund Policy

Thank you for shopping with us!

As we specialize in selling dry food goods sourced directly from our farm, please note that for safety and quality reasons, we do not accept returns or offer refunds on any products. Once an order is placed and the products are shipped, we cannot accommodate returns, exchanges, or refunds.

Our Commitment to Quality

Our products are cleaned to 99% to ensure quality. However, because our goods are sourced directly from our farm, you may notice some natural imperfections. These minor variations are a result of the natural farming process and are not indicative of a defect or compromise in product quality.

Order Accuracy

We strive to fulfill each order accurately and to your specifications. In the rare event that you receive an incorrect or damaged item, please contact us within 48 hours of receiving your order. We will investigate the issue and, if necessary, work with you to resolve it in accordance with our quality assurance procedures.

Contact Us

If you have any questions or concerns regarding your order before making a purchase, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that you have the information you need to make an informed decision.

Thank you for understanding and for your support of our business!